experienceology

This video podcast takes you inside Universal Studios Hollywood and highlights some pros and cons of their experience design. Run time: 2:20.

Watch Now:

 Podcast Video [2:20m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (758)

Interview with Lindsey Kouvaris, Curator at the de Saisset Museum at Santa Clara University in Santa Clara, CA. Lindsey shows three vibrant pieces in their permanent art collection and talks about the role of the curator in choosing and preserving art. Run time: 6:35.

Watch Now:

 Podcast Video [6:35m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (488)

Video interview with Titus Bicknell, Director of Information Technology for Experius Academy about technology platforms for mobile interpretation in museums. Titus spoke at the Going Mobile conference in San Diego’s Balboa Park on Feb. 17, 2010. For a full blog post about the conference, visit this link: http://bit.ly/bsHuwb

Watch Now:

 Podcast Video [00:06:15m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (435)

Video interview with Nancy Proctor, Head of New Media for the Smithsonian American Art Museum about planning for mobile interpretation in museums. Nancy spoke at the Going Mobile conference in San Diego's Balboa Park on Feb. 16, 2010. For a full blog post about the conference, visit this link: http://bit.ly/a339Dd

Watch Now:

 Podcast Video [00:08:52m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (477)

I've just posted my 41-minute interview with best-selling author Dr. Joseph Michelli. He covers customer service at Pike Place Fish Market, Starbucks, and Ritz-Carlton Hotels. (See the player in the right sidebar. You'll also find it on iTunes. Subscribe to get updates automatically.)

You'll hear his take on creating hope and purpose with your employees, why failing to properly orient new employees is "immoral"(!) and how to share your vision with employees. He also covers some specifics about training tools used successfully, like Starbucks' Green Apron book, and the Ritz-Carlton daily lineup.

I thoroughly enjoyed talking with him and think you'll find he offers truly practical advice. His latest book is The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience at Ritz-Carlton Hotels. Enjoy!

Listen Now:

 Standard Podcasts [ 41:39m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1536)