experienceology

Recently, on the Experienceology blog, bloggers from across the U.S. and overseas came together to give their definitions of the customer experience. It made for an interesting blend of ideas and experience.

You can view this series by selecting the link below: http://experienceology.blogspot.com/2007/04/customer-experience-definitions-finale.html Thanks to all the bloggers who participated! Feel free to visit their sites by clicking on the links next to their names:

• Susan Abbott: Customer Experience Crossroads
• Adam Lawrence: Work*Play*Experience
• Helene Blowers: Library Bytes
• Mark Hurst: Good Experience
• Sara Cantor: The Curious Shopper
• Pamela Slim: Escape from Cubicle Nation
• Becky Carroll: Customers Rock!
• C. B. Whittemore: Flooring the Consumer
• Marianna Hayes: Results Revolution

If you’d like to read the posts in order, click on the links below: Part 1 Part 2 Part 3 Part 4 Part 5

Stay tuned for more podcasts defining the art and science of great customer experiences.

Stephanie Weaver

What do you think makes a great customer experience?

We are living in an economy where the competition for consumer dollars is ultimately defined by the experience you deliver. It is simple: unhappy guests are not going to return.
Episode 1: Weaver interviews experience researcher Susan Abbott of Abbott Research in Toronto, Canada in April 2007. They discuss free tools you can use to build your experience in 4 discussion areas: Blogs, Authenticity, Integrating experiences, and Online surveys. Interview time: 22 minutes Customer experience consultant Stephanie Weaver, author of Creating Great Visitor Experiences, blends the art and science of customer experiences into this podcast series featuring proven methods and interviews with some of the industry’s leading experts. She brings together lessons from for-profit and nonprofit worlds with her own hands-on experience with clients ranging from the San Diego Zoo and the State of California to small businesses.

www.experienceology.com

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