What do you think makes a great customer experience?

We are living in an economy where the competition for consumer dollars is ultimately defined by the experience you deliver. It is simple: unhappy guests are not going to return.
Episode 1: Weaver interviews experience researcher Susan Abbott of Abbott Research in Toronto, Canada in April 2007. They discuss free tools you can use to build your experience in 4 discussion areas: Blogs, Authenticity, Integrating experiences, and Online surveys. Interview time: 22 minutes Customer experience consultant Stephanie Weaver, author of Creating Great Visitor Experiences, blends the art and science of customer experiences into this podcast series featuring proven methods and interviews with some of the industry’s leading experts. She brings together lessons from for-profit and nonprofit worlds with her own hands-on experience with clients ranging from the San Diego Zoo and the State of California to small businesses.

www.experienceology.com

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