16-minute interview with Mielle Chenier-Cowan, District Manager of Cafe Gratitude, an experience-based restaurant located in northern California. In this episode, part 2 of my interview, Chenier-Cowan talks about the specifics of running their business to maintain their unique vision. Their screening and hiring practices and their daily preparation to go out onto the restaurant floor can be adapted to any type of business that wants to offer a great customer experience.

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