http://experienceology.podbean.com Happy visitors return! In this economy you must deliver great experiences. Fri, 06 Nov 2009 12:34:03 +0000 http://podbean.com/?v=3.2 http://experienceology.podbean.com/2009/07/04/video-podcast-madrids-prado-museum/#comment-244543 Fri, 17 Jul 2009 16:25:20 +0000 http://experienceology.podbean.com/2009/07/04/video-podcast-madrids-prado-museum/#comment-244543 Great! I love the interview segment. It truly shows how important it is to learn about and listen to the customer. Great! I love the interview segment. It truly shows how important it is to learn about and listen to the customer.

]]> http://experienceology.podbean.com/2007/05/15/do-people-care-about-customer-experience-yet/#comment-36233 Tue, 15 May 2007 17:30:20 +0000 http://experienceology.podbean.com/2007/05/15/do-people-care-about-customer-experience-yet/#comment-36233 In answer to your question, I think most of us ( myself included) did not know customer experience is separate from customer service. But, it makes sense now (correct me if I'm wrong): the first is about taking steps to create specific experiences that are favorable to your business. The second is about reacting to or avoiding existing problems- which is working your way out of an experience that has already gone sour (hence your example on call centers). In answer to your question, I think most of us ( myself included) did not know customer experience is separate from customer service. But, it makes sense now (correct me if I’m wrong): the first is about taking steps to create specific experiences that are favorable to your business. The second is about reacting to or avoiding existing problems- which is working your way out of an experience that has already gone sour (hence your example on call centers).

]]> http://experienceology.podbean.com/2007/05/01/museum-visitor-experiences/#comment-34768 Thu, 03 May 2007 03:09:14 +0000 http://experienceology.podbean.com/2007/05/01/museum-visitor-experiences/#comment-34768 I thought you made an interesting observation - that doctors are more likely to be sued by unhappy patients. I thought you made an interesting observation - that doctors are more likely to be sued by unhappy patients.

]]> http://experienceology.podbean.com/2007/04/27/customer-experience-definitions-finale/#comment-34085 Fri, 27 Apr 2007 21:12:46 +0000 http://experienceology.podbean.com/2007/04/27/customer-experience-definitions-finale/#comment-34085 I'm into blogging, so I especially like to see a group of 10 bloggers like this come together in one place to put out a series of posts and differing views.... Cool idea. I’m into blogging, so I especially like to see a group of 10 bloggers like this come together in one place to put out a series of posts and differing views…. Cool idea.

]]> http://experienceology.podbean.com/2007/04/18/what-is-the-customer-experience/#comment-33808 Wed, 25 Apr 2007 17:44:15 +0000 http://experienceology.podbean.com/2007/04/18/what-is-the-customer-experience/#comment-33808 Good podcast on how to best use blogs. Good podcast on how to best use blogs.

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